This Refund & Cancellation Policy applies to PeptoRx subscription services and is incorporated into our Terms of Service.
Subscription services
Your membership in the subscription program (“Subscription Service”) begins once you have completed the intake form and paid for the first month. The Subscription Services include access to licensed healthcare providers, medications where appropriate, and online support. If you are disqualified by a healthcare provider for a medical reason, you will receive a full refund. There is no guarantee of results or effectiveness of any treatment or care plan.
Cancellation policy
You may cancel your Subscription Service at any time, for any reason. To cancel, contact patient support at support@peptorx.org or (645) 225-9693, or through your online account/patient portal (if applicable). We require your cancellation request at least 72 hours before your next billing date; if it is not received in that window, your subscription will be charged for the then-current cycle and cancellation will take effect the following cycle. After cancellation, you continue to receive services through the end of the then-current billing cycle.
Refund policy
- If you cancel within the first 72 hours of your Subscription term and have not received any Subscription Services, you will receive a full refund.
- If your Subscription Service is cancelled due to disqualification by a healthcare provider, you will be refunded for your Subscription Service charges following the disqualification.
- If billed monthly, no refund is issued upon cancellation for the month in which the cancellation occurs or for any prior months.
- If billed two or more months at a time, you will be refunded for the months for which no medication was shipped.
- Other than as outlined above, no refund will be issued upon cancellation of the Subscription Services.
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. Please inspect items on receipt; damaged or incorrect items may be replaced by the pharmacy — contact customer service immediately.
What is included in my subscription price?
Your Subscription Services represent a single price for the subscription purchased. This may include consultations (live and via electronic form submissions) and reviews by a healthcare provider for medications fulfilled through a pharmacy, lab services, or other healthcare services for which we collect payment, patient support through your secure patient portal, and other services to support your medical journey.